Area Manager

ID: 7876

Type: Full-time

Category: Others

Company Name: Amazon UK Services Ltd. - A10

Location: GBR, Bolton - Bolton - United Kingdom

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Job Description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities
Create, oversee, and drive a culture of safety and wellbeing
Analyse and implement changes to keep quality and productivity at a consistently high level
Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
Work collaboratively with management-level colleagues to standardise shift practices

A day in the life
You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Basic Qualifications

- - Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
- - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- - Experience managing, motivating, and influencing team behaviors
- - Experience demonstrating problem solving and root cause analysis
- - Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- - Work a flexible work schedule including evenings, overnights, and weekends

Preferred Qualifications

- - Experience within a distribution center, logistics, or manufacturing environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon UK Services Ltd. - A10

Company Website: https://www.aboutamazon.co.uk/

Company Address: GBR, Doncaster

Amazon UK Services Ltd. is a United Kingdom–incorporated operating entity within the broader Amazon corporate group that provides and supports Amazon’s retail, marketplace, logistics and customer-facing operations in the UK. As an operating company associated with the Amazon ecosystem, Amazon UK Services Ltd. is responsible for commercial and operational activities that underpin the Amazon.co.uk online marketplace and related services for consumers, third‑party sellers and business customers in the United Kingdom. The company functions as an integrated part of Amazon’s local operating footprint, combining e-commerce merchandising and retailing, marketplace platform services for sellers, order fulfillment and distribution, customer service operations, and associated commercial programs such as subscription services and advertising that are offered to UK customers and partners. At a high level, the core business activities of Amazon UK Services Ltd. center on enabling and operating a large-scale online retail marketplace. This includes operating the consumer-facing amazon.co.uk storefront and associated mobile and digital interfaces; presenting and merchandising inventories of both Amazon’s own retail purchases and the broad catalogue offered by third‑party marketplace sellers; managing catalog data, pricing and promotions; processing customer orders and payments; and providing customer support functions and dispute resolution for UK shoppers. The company plays a role in packaging and delivery logistics through Amazon’s UK fulfillment network and last-mile delivery programs by coordinating warehouse operations, inventory routing and hand-off to Amazon Logistics carriers and independent delivery service partners. Amazon UK Services Ltd. supports a suite of marketplace and seller services. These services are designed to let third‑party merchants list and sell products to UK customers through Amazon’s platform. Seller-facing capabilities typically supported by the company include seller onboarding and account management tools, product listing and catalog management, order processing interfaces, Fulfilment by Amazon (FBA) options (where sellers can use Amazon’s warehouse and delivery network to store, pack and ship goods), returns management, and performance reporting. These services also include access to advertising tools that allow sellers and brands to run sponsored product and display campaigns targeted at UK shoppers, and access to analytics and business dashboards used to manage inventory, pricing and demand forecasting. A major component of Amazon UK Services Ltd.’s operations is logistics and fulfillment. Amazon operates a nationwide network of fulfilment centres, sortation centres and delivery stations across the UK; while these facilities may be managed under several related Amazon entities and operating units, the company plays a role in organising and enabling the logistics flows that serve the UK market. Typical logistics responsibilities include warehouse receiving and inventory management, order picking and packing, quality control, and coordination with Amazon Logistics and contracted delivery partners for last-mile delivery. The company also supports expedited and subscription-based delivery programs such as Amazon Prime’s fast delivery options for eligible customers. Amazon UK Services Ltd. is involved in consumer subscription and digital services sold to UK customers. While some digital products and cloud services in the Amazon portfolio are managed by separate legal entities, the UK services entity participates in the rollout, local configuration and commercial management of offerings such as Prime membership (which bundles delivery benefits with access to selected video and music content, deals and other member benefits in the UK market), as well as locally offered digital content and storefront features tailored to UK customers. The company also works with partners to operate promotional programs, seasonal sales events, and localized payment and financing offerings. Technology and platform services are central to Amazon UK Services Ltd.’s role in delivering e-commerce operations. The company leverages Amazon’s global technology stack—search and recommendation systems, marketplace APIs, seller and vendor portals, payment processing technology, and data analytics platforms—to provide a scalable online shopping experience for UK customers and to enable businesses selling through Amazon’s marketplace. This includes tools that support personalized shopping experiences, search relevance, inventory availability displays, fraud prevention, and operational dashboards for sellers and internal operational teams. In addition to customer-facing retail and marketplace operations, the company supports business-to-business functions and commercial partnerships in the UK. These include corporate procurement and vendor relationships, logistics partnerships with transportation and delivery providers, and collaboration with UK businesses that use Amazon as a channel to reach consumers. The company’s operations are also associated with employment of a substantial local workforce across technology, operations, customer service, commercial and corporate functions; coordination with third‑party service providers; and compliance with applicable UK regulatory, tax and employment frameworks. Amazon UK Services Ltd. is presented publicly as part of Amazon’s local operating structure that brings Amazon’s global retail and marketplace offerings to the UK market. The company’s activities reflect a combination of retail sales, marketplace enablement for third‑party sellers, logistics and fulfillment orchestration, customer service, and advertising and promotional services for brands and sellers. Through these functions, Amazon UK Services Ltd. contributes to Amazon’s overall objective of providing a comprehensive e-commerce platform for customers and businesses in the United Kingdom, with a focus on large selection, competitive pricing, operational speed and convenience delivered via digital platforms and an integrated logistics network.

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