Technical Enablement Lead, WWFE - Technical Enablement

Does helping Solutions Architects and Customer Solutions Managers succeed, solving complex technical challenges, and delivering results with data-driven insights and thoughtful collaboration alongside a talented team reflect your strengths? Picture yourself at the forefront of AWS technical innovation, where your enablement strategies directly equip and enable technical field teams to transform how they serve customers and accelerate the delivery of customer outcomes.

Amazon Web Services is continuing to pioneer and transform our workforce and Worldwide Field Enablement is seeking a Technical Enablement Lead to equip and enable Solutions Architects and Customer Solutions Managers with the right tools, training, coaching, processes, & other enablement programs that enable AWS teams to better serve customers and grow the business. This role encompasses both designing project plans that will accelerate each initiative, while also tactically implementing each program individually and/or in concert with cross-functional team members.

The successful candidate will combine a solid understanding of cloud technologies with a keen eye for detail, and the ability to synthesize vast information while making it usable amongst a diverse technical field audience. This individual will work closely with the Tech Field and other cross-functional teams, examining existing capabilities while identifying new initiatives that would result in increased effectiveness including supporting go-to-market motions, executing technical onboarding and driving ongoing tooling and enablement adoption.

Experience with AI technologies is highly desirable. The ideal candidate will demonstrate success in driving adoption of customer-centric approaches that build strategic partnerships and deliver measurable business outcomes. They should excel at aligning technology solutions with customer missions while enhancing overall technical field and customer effectiveness.

The Tech Field Enablement Lead will be responsible for partnering with subject matter experts delivering ongoing development of technical training strategy and execution to AWS technical field teams. They'll have an opportunity to combine a passion for problem solving, coaching, and enthusiasm for technology to drive learning and establish positive customer relationships with new and tenured technical field employees. You will also work closely with many stakeholders (Technical Leadership, Business Operations, AWS Service Teams, and Project Managers) to discover and meet the objectives of the tech field.

Exceptional stakeholder relationship skills is a must for this role. Experience within organizations supporting technical teams is highly preferred.

Key job responsibilities
Key job responsibilities
- Leverage executive presence, business acumen, and enablement expertise to be a Trusted Advisor to AWS Technical Leaders, recommending strategic enablement initiatives, driving enablement tooling adoption, and delivering results.
- Create, execute, manage, and support personalized role-based technical learning sessions for new and existing tech field teams, supporting training needs; incorporate this content into existing Worldwide Field Enablement programs or deliver as net-new.
- Plan, facilitate, scale, and support existing technical onboarding, and ongoing training.
- For each initiative, demonstrate strong planning, communication, and end-to-end ownership leading progress against targeted objectives.
- Develop and curate cross-functional enablement resources for tech teams while leveraging existing resources for implementation of programs.
- Perform detailed needs assessments in collaboration with various stakeholders. Translate business needs into clear project requirements that inform scalable and repeatable initiatives with measurable business impact.
- Identify project roadblocks, research and present root-cause analysis, managing resolution and stakeholder communications.
- Implement metrics to measure impact, effectiveness, appropriateness, and utility of programs. Report on the effectiveness of enablement investments through dashboards.
- Maintain scheduled deadlines, detailed training and initiative status reports, and introduce processes to optimize management of projects.
- Support and lead ad hoc special projects as needed.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience leading cross-functional projects and managing large, complicated programs
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- Experience coordinating between technical teams, peers and business stakeholders

Preferred Qualifications

- Experience working within a high-growth, technology company
- Knowledge of general AI tools
- Experience working as a technical lead
- Active AWS or other industry technical certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.