Transportation Specialist I, ROC

ID: 7933

Type: Full-time

Category: Others

Company Name: ADCI HYD 13 SEZ - H84

Location: IND, TS, Hyderabad

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Job Description

About Amazon ROC (Relay Operation Centre):
Join a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management. A place where you can start/restart/advance your career and progress to leadership roles at Amazon.
ROC (Relay Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. In addition to support provided for ATS organization This organization supports externalization of ROC capabilities to external shippers and vendors.
Along with this tactical problem-solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation network and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Location: Bangalore, KA IND

Hours of Operation/Shift Timings: Rotational shifts (Position involves rotational shifts to support 24/7 operations. Schedule accommodations will be considered based on individual needs
Medium of support: Multi-mode (Voice and non-voice)

A synopsis of a ‘Transportation Specialist’ role:
A Transportation Specialist at ROC facilitates flow of information between different stakeholders (
Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals – Inbound and Outbound operations.
• Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment.
• Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise.
• Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery.
• In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such.

A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Key job responsibilities
• Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders)
• Maintain high-standards of quality and productivity standards in all transactions or conversations
• Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues
• Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel
• Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data.
• Work within various time constraints to meet critical business needs
• The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions. Candidates are expected to be flexible with such requirements while there are reasonable accommodations for employees with special circumstances.

Basic Qualifications

- Bachelor's degree or equivalent training or certifications
- Must be a graduate or post graduate
- 0–5 years of experience in customer support/operations support
- Freshers with no experience must have strong English communication skills through various means (verbal, written, or assisted communication methods)

Preferred Qualifications

- Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: ADCI HYD 13 SEZ - H84

Company Website: https://www.accenture.com

Company Address: Financial District, Nanakramguda Gachibowli, Hyderabad Telangana 500032 India

Accenture Development Centre India (commonly abbreviated ADCI) is the India-based research, development and delivery arm of Accenture, a global professional services company that provides consulting, technology, and outsourcing services. In public and corporate materials, ADCI refers to Accenture’s network of development centres and delivery hubs across India—of which Hyderabad is one of the largest and most strategically important locations. These India-based development centres are structured to support Accenture’s global clients by designing, building, testing and operating technology solutions across multiple industries and technology domains. Company overview Accenture (through its India development centres) operates as a technology services and solutions organization embedded within a global professional services firm. The ADCI organisation in India brings together software engineering, industry specialists, data scientists, cloud architects, security experts, automation engineers and consulting practitioners to deliver services ranging from strategy and design through implementation and managed operations. The Hyderabad ADCI presence is a major delivery site that houses engineering teams, cloud and infrastructure operations, innovation labs, and client delivery units that serve North America, Europe and Asia-Pacific clients. Core business activities ADCI’s core activities are aligned with Accenture’s broader service offerings and include: technology consulting, systems integration, application development and maintenance, cloud migration and cloud-native application engineering, digital transformation, data & analytics and AI solutions, cybersecurity and managed security services, intelligent automation and robotic process automation (RPA), testing and quality engineering, and business process outsourcing (BPO) and managed services. In Hyderabad specifically, ADCI teams often focus on large-scale implementation programs, platform engineering and continuous delivery for enterprise ERP, CRM, Industry X.0 initiatives, and industry-specific digital services (for example, for financial services, communications, healthcare, and public sector clients). Main products and services While Accenture as a whole markets a portfolio of branded platforms and solutions, the ADCI centres primarily act as engineering and delivery engines that build, customize, integrate and manage those solutions for clients. Key service areas and offerings produced or supported by ADCI teams include: - Cloud and Infrastructure Services: cloud migration, multi-cloud architecture, cloud-native application development, and platform engineering. ADCI teams help implement Accenture’s cloud assessment, migration and managed cloud services. - Digital and Application Services: end-to-end software development, modernization of legacy applications, microservices architectures, API management and DevOps/continuous delivery pipelines. - Data & AI: data engineering, analytics, artificial intelligence and machine learning model development, MLOps and decisioning platforms to help clients operationalize data-driven insights. - Security Services: cybersecurity engineering, threat detection, incident response, secure-by-design development practices, identity and access management and managed security operations. - Intelligent Automation and Operations: RPA, process mining, low-code/no-code automation, and managed services to improve efficiency and scale operations. - Industry Solutions: implementation and customization of industry-specific platforms and suites (for example, ERP/CRM transformations) and vertical digital solutions for sectors such as financial services, communications, consumer goods, health, and public services. - Innovation and Emerging Technology Labs: prototyping, proof-of-concept development and early-stage engineering work in domains such as Internet of Things (IoT), edge computing, blockchain, extended reality (XR) and quantum-ready computing research. Role within Accenture’s global footprint ADCI centres, including Hyderabad, serve as central engineering and delivery hubs that enable Accenture’s global teams to scale quickly and provide cost-effective technical talent and project delivery. These centres collaborate with Accenture’s industry groups, local client teams, global delivery centers and innovation studios to translate business strategy into implemented technology solutions. ADCI staff frequently contribute to development of Accenture-branded platforms and assets—such as tools for cloud migration, automation frameworks and analytics accelerators—that are reused across client projects. Clients and market positioning ADCI supports a diverse set of clients—ranging from large multinational enterprises to governments and startups—primarily through Accenture’s client relationships. The Hyderabad development centre is positioned as a high-capacity engineering and operations hub that provides both bespoke engineering work and repeatable platform implementations. By embedding multidisciplinary teams (consultants, designers, engineers and operations specialists) within client programs, ADCI aims to deliver end-to-end outcomes: strategy and design through build, deploy and run. Organizational mission and approach Consistent with Accenture’s publicly stated positioning, ADCI aligns to the company’s mission of combining technology and human ingenuity to help clients become high-performance businesses and governments. ADCI emphasises agile engineering practices, cloud-first architectures, secure development lifecycles and continuous innovation—leveraging global best practices and localized execution capabilities. The Hyderabad ADCI presence also focuses on talent development, partnering with academic institutions, and building specialized capability centers for emerging technologies. Note on naming and identification The string “ADCI HYD 13 SEZ - H84” is consistent with internal or site-specific designations used to identify a particular Accenture Development Centre India (ADCI) unit or facility within a Hyderabad Special Economic Zone (SEZ) campus. For public-facing information and official corporate references, Accenture’s global website and Accenture India pages provide authoritative descriptions of the company’s capabilities, service lines and India delivery footprint.

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