Sr. Product Manager, Technical, Sr. Product Manager, Technical, GP Tech Product

ID: 8623

Type: Full-time

Category: Others

Company Name: Amazon.com Services LLC

Location: USA, TX, Austin - Austin - United States

Salary: 151,200.00 - 204,600.00 USD annually

Job Description

Are you passionate about taking ideas from concept to scale?

Are you relentless in your pursuit of building great products for customers, always wanting to push the boundaries?

Are you excited about working with a tightly-knit supportive team with a shared vision for the future of global payments?

Join the Amazon Global Payments Tech Product team! We are revolutionizing payments for customers across the world, processing billions of dollars in purchases in over 150 countries. We build and operate the infrastructure that is a foundation for every Amazon business. We power the most secure and trusted commerce experiences.

We are looking for a talented individual to join us as Senior Product Manager (Technical), and connect with customers to help own and drive strategy for a flagship product. In this role, you will work with both internal business lines as well as external customers, define the long term strategy, build out the product roadmap, define product features and work closely with the development teams to incorporate launch new products. You will have the opportunity to work with a range of technical and business teams to accelerate Amazon’s growth. It doesn’t get bigger than this.

You are a good fit if:

You have an instinctive understanding of a good product, and can raise the bar on customer-focused thinking.

You can dive into technical details and ask engineers insightful questions about the services and systems you influence.

You understand the systems and technologies behind your product, their limitations, scaling factors, boundary conditions and reasons for architectural decisions.

You are a self-starter who is able to work in an environment of high complexity and ambiguity, breaking down the big picture into actionable goals.

You think long-term and can balance diverse and conflicting customer needs, and converge on outcomes that earn customer loyalty.

You are able to communicate your ideas and vision through well-researched working-backwards documents like Press Releases and FAQs.

You have persistence and grit, never hesitate to challenge the status quo with data and metrics.

It is a great opportunity for a seasoned product manager to lead several highly visible cross org initiatives as we strive towards our vision. This role requires an individual who can balance feedback from both internal clients and key stakeholders to create the best experience for both. Your responsibilities will include, defining product features, and working closely with development teams incorporate those features into the product.

Key job responsibilities
You will be responsible for:
Managing the lifecycle of technology products and features (customer experience, vision, strategy).
Influencing technical priorities and business strategy through data-driven contributions, working directly with engineering managers and principal engineers.
Identifying new opportunities and potential customers that align with product and strategic growth of the company.
Driving product discussions, commissioning market research, usability studies and focus groups.
Developing product plans with clear measurable success criteria, using mechanisms and metrics (KPIs, funnels, conversion, awareness).
Evangelism, branding and marketing of the product.

Successful applicants will have experience defining products, leading cross-functional teams, and communicating to a large number of stakeholders. You’ll also need to be able to communicate clearly and effectively to all levels of the company, both in writing and in meetings.

On this team, you’ll get to wear many hats, work fast and smart, and iterate quickly. We are looking for someone who is ready to take ownership of a strategic business priority and join a tightly-knit team tackling a very interesting and challenging opportunity.

Basic Qualifications

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 151,200.00 - 204,600.00 USD annually

Company Information

Company Name: Amazon.com Services LLC

Company Website: https://www.amazon.com

Company Address: 410 Terry Ave N, Seattle, WA 98109, United States

Amazon.com Services LLC is an operating company in the Amazon corporate family that supports and delivers a broad set of technology-enabled retail and marketplace services. As part of the larger Amazon organization, it participates in the operation and management of Amazon’s online retail marketplace, third‑party seller programs, fulfillment and logistics solutions, and related customer-facing services. The company’s activities are oriented around applying software, systems engineering and logistical infrastructure to enable large-scale e-commerce, digital distribution and platform services for consumers and businesses. Overview and scope Amazon.com Services LLC functions as one of the entities through which Amazon delivers commerce and seller-related services. In practice, that includes enabling Amazon’s marketplace for third‑party sellers, operating fulfillment programs (including Fulfillment by Amazon—FBA), and supporting the web and mobile retail experiences that customers use to discover, buy and receive products. The company leverages Amazon’s broader investments in distributed computing, data analytics, inventory systems and automated fulfillment to provide both consumer-facing retail and business-to-business seller services. Core business activities The core activities associated with Amazon.com Services LLC revolve around online retail operations and the technology and logistics that underpin them. Key activities include: operating the Amazon.com consumer marketplace and associated storefronts; managing programs that onboard, list and transact for third‑party sellers; providing fulfillment, warehousing and shipping services for inventory enrolled in Amazon’s logistics networks; powering payments and order processing systems; and supporting customer service operations related to retail transactions. These activities are tightly integrated with Amazon’s global logistics network, delivery services, and software platforms that enable inventory management, pricing, content management and search/recommendation systems. Main products and services While Amazon.com Services LLC is one of several operating companies in the Amazon group, the practical products and services associated with its operations include marketplace hosting for third‑party sellers (seller accounts, tools and dashboards), fulfillment and warehousing services (including FBA), order processing and returns management, customer service support for retail transactions, and technology platforms that expose APIs and seller tools for listing, pricing and inventory control. These services enable merchants to sell through Amazon’s digital storefronts and to use Amazon’s fulfillment infrastructure for storage, packing and shipping. Relationship to broader Amazon offerings The operational scope of Amazon.com Services LLC overlaps and integrates with other Amazon businesses and technology platforms. For example, Amazon Web Services (AWS) provides the cloud infrastructure and many platform services that power Amazon’s retail site and seller services, while Amazon’s consumer-facing subscription services such as Amazon Prime (which bundles fast shipping, streaming and other benefits) influence demand and fulfillment priorities. Additionally, Amazon’s devices (Kindle, Echo/Alexa, Fire TV) and digital content offerings (Prime Video, Amazon Music, Audible) form adjacent product lines that operate within the same corporate ecosystem, increasing cross‑channel customer engagement with the retail marketplace. Technology and innovation focus Amazon.com Services LLC operates in an environment driven by software, systems engineering and logistics innovation. Amazon’s public communications emphasize technology investments in automation, robotics, machine learning, search and recommendation algorithms, and large-scale distributed systems to improve selection, convenience and price. The company’s approach to improving customer experience and seller services is built on continuous iteration in software, data science and operational research, as well as deployment of warehouse automation and transportation optimization technologies. Customers and users End customers are the millions of consumers who shop on Amazon’s retail websites and use related mobile apps. Another primary customer segment is the millions of third‑party sellers and professional merchants who use Amazon’s marketplace and seller services to reach consumers globally. Businesses and developers that integrate with Amazon’s seller APIs, fulfillment services, and advertising platforms also rely on the services and systems that Amazon.com Services LLC helps deliver. Official mission and corporate context Amazon’s public materials state a mission and guiding principle focused on customer centricity—commonly expressed by the company as striving “to be Earth’s most customer‑centric company.” That mission underpins the retail and marketplace operations and is reflected in investments in selection, convenience and low prices. Amazon operates across multiple industries including e-commerce, cloud computing, digital streaming, consumer electronics and logistics; Amazon.com Services LLC is a part of that broader corporate structure and concentrates on the commerce and seller-facing components of the business. Regulatory and corporate form Amazon.com Services LLC is a limited liability company within the Amazon corporate structure; like other operating subsidiaries, it is used to carry out specific aspects of Amazon’s commercial activities. Public filings and corporate disclosures identify multiple Amazon subsidiaries that collectively operate global retail, subscription, cloud and device businesses. Amazon’s public investor relations and corporate governance materials describe Amazon as a technology company with e-commerce and cloud computing core competencies, and Amazon.com Services LLC functions within that legal and operational framework. Summary In summary, Amazon.com Services LLC is a technology-enabled operating company in the Amazon family that provides and supports the marketplace, seller services, fulfillment and related retail operations that allow consumers to buy products and third‑party sellers to reach customers through Amazon’s digital storefronts. Its work is characterized by large-scale software systems, fulfillment and logistics networks, and continual investment in automation and data-driven tools to improve customer and seller experiences. The company’s activities align with Amazon’s stated customer-centric mission and the broader corporate focus on leveraging technology to scale commerce and distribution globally.

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