Sr. Technical Program Manager , IES LATECH & GIS

Amazon Serviços de Varejo do Brasil Ltda. is the Brazilian legal entity through which Amazon operates retail sales and marketplace services in Brazil, serving as the local arm of the global Amazon group for consumer retail activities. As a commercial company established to support Amazon’s presence in the Brazilian market, it is principally focused on enabling online retail transactions, managing inventory purchased and sold directly by Amazon, and supporting third-party sellers who use Amazon’s marketplace infrastructure. The company’s activities span a broad set of retail and platform services that support consumer purchases of physical goods, digital content distribution, logistics and fulfillment solutions, customer service operations, and seller tools that facilitate marketplace participation. Company overview and positioning Amazon Serviços de Varejo do Brasil Ltda. functions as the on-the-ground retail operator and commercial contracting entity for customers, vendors, and partners interacting with Amazon’s Brazilian websites and services (commonly accessed via amazon.com.br). It is responsible for listing and selling products that Amazon purchases for resale (first-party retail), as well as for governance, operations and facilitation of the company’s marketplace where independent third-party sellers offer goods to consumers. The entity supports the localized presentation of Amazon’s consumer services in Portuguese and adapts global Amazon programs and features to the Brazilian regulatory, tax and commercial environment. Core business activities The core activities of Amazon Serviços de Varejo do Brasil Ltda. include: - Retail sales: sourcing, procuring, and selling a wide assortment of physical products directly to consumers across multiple categories including electronics, books, home and kitchen goods, toys, apparel, and personal care products. - Marketplace operations: hosting and managing a marketplace platform where third-party sellers can list products, reach Amazon’s customer base, and use Amazon’s sales and promotional tools. The company administers seller onboarding, listing controls, pricing and promotional programs, and marketplace policies. - Fulfillment and logistics: operating or contracting fulfillment services that enable storage, packing and shipping of products sold either by Amazon directly or by third-party sellers using Fulfillment by Amazon (FBA) services. These capabilities typically include warehouse management, inventory controls, last-mile delivery coordination, and returns processing adapted to local logistics conditions. - Customer service and returns: providing customer support in Portuguese for order management, returns, refunds, and inquiries, in accordance with Brazilian consumer protection regulations. - Digital retail services: offering access to digital products and services available in Brazil through Amazon’s platforms, including eBooks, digital media storefronts, and streaming access where licensed and available locally. - Advertising and seller services: supplying native advertising and promotional opportunities to brands and sellers on the Amazon.com.br platform, as well as analytics and business tools that help sellers manage listings, pricing, and advertising campaigns within Brazil. Main products and services Amazon Serviços de Varejo do Brasil Ltda. supports a broad catalog of consumer goods spanning many retail categories. In addition to selling physical merchandise sourced by Amazon, the company provides the following services to customers and business partners: - Marketplace platform services for third-party sellers (listing, order management, performance metrics, and payment settlement). - Fulfillment and logistics services (storage, picking, packing, shipping, and reverse logistics) often marketed under local fulfillment programs similar to global Fulfillment by Amazon offerings. - Subscription and membership benefits adapted to Brazil (local iterations of Prime or promotional bundles where offered), which typically bundle faster shipping options, special promotions, and access to digital benefits where licensed. - Digital content distribution for eBooks, audio and video content where licensing and local availability permit, and device support for reading and media consumption. - Advertising solutions that enable brands and sellers to promote listings to Amazon customers on the Brazilian platform. Operational and regulatory posture As a locally registered Brazilian company, Amazon Serviços de Varejo do Brasil Ltda. operates within Brazil’s legal, tax and consumer protection frameworks. This requires adherence to local invoicing (nota fiscal) practices, consumer rights laws, logistics and transportation regulations, and data protection and privacy laws applicable in Brazil. The company also integrates with local payment methods and financial clearing systems to provide Brazilian customers with common domestic payment options and to settle proceeds to marketplace sellers in compliance with local rules. Customer and partner interface Consumers encounter the company’s services primarily through the Amazon.com.br website and mobile applications, where product discovery, selection, payment, delivery choices and customer support are provided in Portuguese. Sellers and brands interact with the company through seller platforms and business portals that supply onboarding, inventory management, advertising, and analytics tools. Logistics partners and third-party carriers often collaborate with the company to execute last-mile delivery and returns handling adapted to regional infrastructure and market needs. Local adaptation and scope While leveraging Amazon’s global e-commerce technologies, inventory systems, marketplace architecture and retail expertise, Amazon Serviços de Varejo do Brasil Ltda. tailors offerings to Brazilian consumer preferences, local language, regulatory requirements and payment methods. The company’s operations enable multinational and local brands to reach Brazilian customers via Amazon’s retail and marketplace channels and offer Brazilian consumers expanded product selection, localized customer service and delivery options. Summary In summary, Amazon Serviços de Varejo do Brasil Ltda. is the Brazilian retail entity through which Amazon conducts e-commerce retail activities in Brazil. Its principal functions are retail sales, marketplace facilitation for third-party sellers, fulfillment and logistics services, customer support, digital content distribution where available, and advertising and seller support services—delivering the core elements of Amazon’s consumer-facing retail platform adapted to Brazil’s commercial and regulatory environment.