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Strategic Account Manager, Amazon Global Selling Korea, SAS-Pro

ID: 8684

Type: Full-time

Category: Others

Company Name: Amazon Services Korea LLC

Location: KOR, Seoul

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Job Description

Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure to support this growth around the world, particularly in the booming cross border selling area. Korea SAS-Pro (Strategic Account Services - Pro) is a fast-expanding program aiming at providing Korea-based Seller with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile to enhance Seller experience and improve the Amazon end customer experience by enabling more selection, better input management and fewer defects in their shopping experience.
In this context, Amazon Korea Global Selling SAS Pro (Strategic Account Services - Pro) team is seeking for an experienced account manager who will be working closely with Seller to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generate strategic solution to drive business growth. Manage relationships with Sellers and develop strategies for Sellers’ global accounts to maximize business growth and further enhance these relationships. Meanwhile deliver first-class level of services for Seller satisfaction. Also, be capable to understand Seller selling experience in Amazon and generate Seller insight. Then work backwards with Amazon product team to improve Amazon features/service/policy.


Key job responsibilities
The successful account manager will:
1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).
2. Be capable to generate Seller learning including but not limit to Seller experience of Amazon feature, service and policy, multiple channel strategy, etc. Then generate Seller insight to indicate Amazon business opportunities.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and Seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
5. Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments. 6. Generate category insight and further scale category growth.
6. Demonstrate strong ownership in issue resolution by proactively identifying Seller pain points, conducting thorough root cause analysis, and driving issues to complete resolution through cross-functional collaboration.
7. Collaborate with stakeholders and contribute to drive product/feature/service content innovations based on in-depth Seller learnings and insights to further improve Seller business and Seller satisfaction.
8. Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession.

Basic Qualifications

- 2+ years of professional or military experience
- Knowledge of Microsoft Office products and applications
- Language Qualification: Fluent in Korean and English (speaking, writing, and reading)

Preferred Qualifications

- Experience and track record of exceeding sales goals
- Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Services Korea LLC

Company Website: https://www.amazon.com

Company Address: L12, East Tower, 231 Teheran-ro,Gangnam-gu, Seoul, 06142, Republic of Korea

Amazon Services Korea LLC is the local legal entity through which Amazon operates and provides commercial, marketplace, and seller-facing services in the Republic of Korea. As a regional extension of Amazon’s global commerce and services organization, this entity functions primarily to enable Korean businesses and consumers to participate in Amazon’s international e-commerce ecosystem, to administer local commercial operations, and to deliver a range of seller- and customer-oriented operational services tied to Amazon’s global platforms. The company’s responsibilities typically center on facilitating cross-border trade, operating local corporate and regulatory interfaces, supporting Korean sellers who use Amazon’s marketplace platforms, and coordinating logistics and customer service touchpoints required for transactions that involve Korean participants. Core business activities for Amazon Services Korea LLC are concentrated on marketplace enablement and merchant services. The company supports Korean brands, small and medium enterprises (SMEs), and individual sellers who wish to list goods on Amazon’s global marketplaces. This includes onboarding and account management through Amazon’s seller platforms (such as Seller Central), providing guidance on product listing and catalog management, offering tools and documentation for international listing and pricing, and helping sellers navigate cross-border requirements such as customs documentation, tax considerations, and compliance with marketplace policies. For local merchants, the entity acts as a point of contact for commercial arrangements related to selling on Amazon and takes part in outreach, training, and education programs designed to help sellers scale to global customers. A major component of the services associated with Amazon Services Korea LLC is support for fulfillment and logistics solutions. Amazon’s fulfillment programs (commonly known as Fulfillment by Amazon or FBA) enable sellers to store products in Amazon-operated fulfillment centers, with Amazon handling picking, packing, shipping, and customer returns. While fulfillment centers and physical logistics infrastructure are typically operated through Amazon’s broader logistics network, the Korea-based legal entity coordinates regional aspects of logistics support, facilitation of cross-border shipments, and relationships with local freight and customs service providers when Korean-origin goods are exported to Amazon marketplaces overseas. This coordination helps simplify the operational complexity for Korean exporters and improves the flow of goods from Korea into Amazon’s global fulfillment network. The entity is also involved in services that support sales growth and visibility on Amazon’s consumer-facing platforms. These services commonly include access to advertising and promotional tools (Amazon Advertising), analytics and business-reporting features, programs that support product launches and brand protection (including Brand Registry and anti-counterfeiting initiatives), and seller support for listing optimization, translation, and localization of product detail pages for foreign-language marketplaces. Additionally, Amazon Services Korea LLC typically interfaces with Amazon’s payments and finance functions to assist sellers and customers with invoicing, settlement, fee structures, and dispute resolution mechanisms that arise from cross-border commerce. Customer service and regulatory interface work are further elements of the company’s remit. For transactions involving Korean consumers or businesses, the local entity helps manage customer support channels, handles region-specific regulatory compliance tasks (such as data protection coordination, consumer law interfaces, and tax/regulatory reporting where required), and provides localized resources in Korean for sellers and buyers. The company’s staff commonly liaise with local government bodies, industry associations, and logistics partners to ensure that Amazon’s marketplace operations adhere to local laws and commercial norms. Technology and developer-facing capabilities associated with Amazon Services Korea LLC are typically delivered through Amazon’s global technical platforms rather than being developed independently at the local entity. Sellers and developers in Korea gain access to the same Amazon APIs, developer tools, and e-commerce technologies that power Amazon’s international marketplaces — including feeds and APIs for inventory, order management, pricing, and reporting. The local entity supplements these capabilities with localized support, documentation, and integration assistance to help Korean merchants and technology partners implement and operate with Amazon’s platforms effectively. Although Amazon runs multiple distinct business lines globally (including retail marketplace operations, Amazon Web Services (AWS) cloud computing, digital media, and devices), the Korea-focused services entity concentrates on the commercial and operational aspects of enabling e-commerce participation by Korean businesses and consumers. It acts as a regional hub for seller engagement, logistics coordination, compliance support, marketing and advertising enablement, and customer-facing operations tied to Amazon’s retail marketplace ecosystem. Through partnerships, educational programs, and direct seller support, the company seeks to lower friction for Korean merchants entering global marketplaces and to provide operational continuity between local market realities and Amazon’s global infrastructure. Amazon Services Korea LLC does not typically operate as an independent retail brand in Korea distinct from Amazon’s global sites; rather, it performs the administrative, commercial, and operational functions required to integrate Korean sellers and customers with Amazon’s broader international marketplace services. For detailed, current information about programs, seller onboarding, advertising, fulfillment offerings, and official contact points, users should consult Amazon’s official seller and services pages and region-specific Amazon support resources, which provide the most up-to-date guidance on how Korean businesses can engage with Amazon’s global commerce platforms.
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