AI ENGINEER
ID: 9242
Type: Full-time
Category: Others
Company Name: Grupo Macro
Location: Brazil
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Job Description
Este é um cargo remoto.
Buscamos um(a) AI Engineer para atuar no desenvolvimento da inteligência da plataforma Konversa (Revenue AI Agent), com foco em construir agentes conversacionais, fluxos inteligentes e sistemas de decisão baseados em LLMs.
Responsabilidades:
• Desenvolvimento de Agentes Conversacionais: Construir e evoluir agentes de IA para atendimento, negociação e conversão em canais como WhatsApp, voz e webchat.
• Orquestração de LLMs: Implementar fluxos utilizando frameworks como LangGraph (ou similares), controlando contexto, memória, ferramentas (tool calling) e estados da conversa.
• Engenharia de Prompt: Criar, testar e otimizar prompts para diferentes cenários (cobrança, vendas, suporte), garantindo consistência e performance.
• Integração com Ferramentas: Conectar agentes a APIs e sistemas externos (ex: geração de Pix, consulta de dados, CRM), permitindo ações durante a conversa.
• Controle de Qualidade da IA: Monitorar respostas, evitar alucinações e garantir aderência às regras de negócio.
• Personalização: Trabalhar com dados de contexto (perfil do cliente, histórico, segmentação) para tornar as interações mais inteligentes e eficazes.
• Experimentação: Realizar testes A/B de abordagens, fluxos e prompts, evoluindo continuamente a performance dos agentes.
• Observabilidade de IA: Acompanhar métricas de uso, custo, latência e qualidade das respostas (LLM monitoring).
• Otimização de Custo: Trabalhar com estratégias para reduzir custo por interação (model selection, caching, fallback, etc.).
• Colaboração: Trabalhar próximo ao time de backend, produto e operação para garantir que a IA gere impacto real no negócio.
Buscamos um profissional com perfil altamente analítico, curioso e orientado a experimentação:
• Mentalidade de Builder: Gosta de construir, testar e iterar rapidamente.
• Pensamento Crítico: Não aceita resposta de IA como verdade — valida, testa e ajusta.
• Foco em Resultado: Entende que o objetivo não é “resposta bonita”, mas conversão e eficiência.
• Experimentação Contínua: Confortável com testes, hipóteses e aprendizado rápido.
• Resolução de Problemas: Capacidade de lidar com comportamentos imprevisíveis de IA.
• Comunicação: Consegue traduzir comportamento técnico da IA para áreas de negócio.
• Adaptabilidade: Confortável com um ambiente em rápida evolução tecnológica.
• Colaboração: Trabalha bem com times de produto, backend e operação.
• Capacidade de colaborar de forma eficiente com times geograficamente distribuídos, mantendo boa comunicação e alinhamento.
Atenção: Vaga extensiva para pessoas com deficiência. ♿
Requisitos
• Experiência com LLMs: Experiência prática com uso de modelos como GPT, Claude ou similares.
• Engenharia de Prompt: Capacidade de estruturar prompts eficientes e previsíveis para diferentes cenários.
• Orquestração de Agentes: Experiência com frameworks como LangChain, LangGraph ou similares.
• APIs: Experiência em integração com APIs e uso de tool calling.
• Programação: Conhecimento sólido em backend (preferencialmente Node.js ou Python).
• Manipulação de Contexto: Experiência com memória de conversas, estado e controle de fluxo.
• Debug de IA: Capacidade de analisar e corrigir comportamentos inesperados de modelos.
• Versionamento: Experiência com Git.
Diferenciais:
• Experiência com voz (STT/TTS, tempo real);
• Experiência com sistemas conversacionais em produção;
• Conhecimento em NLP clássico (classificação, intenção, etc.);
• Experiência com otimização de custo em LLMs;
• Experiência com avaliação de modelos (benchmarks, testes automatizados);
• Experiência com dados e feature engineering.
Obs.: necessária disponibilidade para vir ao Rio de Janeiro eventualmente (ex: 1 vez a cada 15 dias ou 1 vez por mês), principalmente para alinhamentos estratégicos.
Benefícios
A contratação será na modalidade PJ, no entanto, ofertamos alguns benefícios:
- Plano de Saúde – Amil + coparticipação (opcional);
- Plano Dental – Amil (opcional);
- Chip corporativo com voz e dados gratuitos;
- Parcerias com instituições de ensino;
- Dayoff no Aniversário;
- Total Pass.
Salary: A combinar
Company Information
Company Name: Grupo Macro
Company Website: https://www.macro.com.ar
Company Address: Avenida Chile, 230 - 28º andarRio de Janeiro, RJ, Brazil, 20031-170
Grupo Macro (often referenced in public filings as Grupo Financiero Macro or Banco Macro S.A. for its principal banking operations) is a major Argentine financial group that provides a broad set of banking and financial services to retail, small and medium-sized enterprises (SMEs), agricultural clients and corporate customers across Argentina. The organization is known for a large branch network, a significant presence in provincial and regional markets, and an emphasis on providing transactional banking services throughout the country. While Grupo Macro’s core business is traditional banking and financial services, it operates through a modern mix of distribution channels that include physical branches, an extensive ATM network and digital channels (internet banking and mobile applications) to serve individual and corporate clients.
Company overview and structure
Grupo Macro is structured around commercial banking and complementary financial services delivered through regulated subsidiaries. Its primary operating brand, Banco Macro, offers deposit-taking and lending services, payment and settlement capabilities, card programs, and cash-management solutions for businesses. The group also provides specialized services through affiliated entities and units that address investment, treasury, foreign trade and fiduciary needs. The group’s footprint is notable for a strong presence outside the Buenos Aires central business district, with an emphasis on provincial centers where it has positioned itself as a leading private bank.
Core business activities
- Retail banking: acceptance of demand, savings and term deposits; issuance and management of debit and credit cards; consumer loans; mortgage lending where applicable; payroll and pension payment services. The bank services a broad base of individual customers through branches, ATMs and electronic channels.
- Commercial and SME banking: working capital loans, term financing, trade finance and cash-management products tailored to small and medium enterprises and regional businesses. The group places emphasis on relationship banking in provincial markets and on financing activities that support local commerce and industry.
- Corporate and institutional banking: tailored lending and treasury solutions for larger corporate customers, including syndicated loans, structured financing and liquidity management services. The group provides foreign exchange services, short-term funding and cash-concentration arrangements to meet corporate cash-flow needs.
- Payments and card services: issuance and management of debit and credit card portfolios; merchant acquiring services and point-of-sale solutions for retail merchants; processing and settlement of consumer payments via national card networks and electronic clearing systems.
- Electronic banking and channels: internet banking and a mobile banking application for retail and corporate clients for account management, transfers, bill payment and other routine transactions. The group invests in its digital platforms to support remote onboarding, account servicing and transactional capabilities.
- Treasury and financial markets: foreign exchange dealing, interest-rate risk management, and short-term investment services for corporate clients and institutional counterparties. Grupo Macro also offers custody and settlement functionality through established clearing infrastructures.
- Complementary financial services: through subsidiaries and allied entities the group provides asset-management, brokerage and fiduciary services, as well as product bundles designed for wealth management and investment for private clients and institutional customers.
Main products and services
The group’s principal product suite includes deposit accounts (checking/current accounts, savings accounts and term deposits), consumer loans (personal loans, vehicle financing and secured/unsecured credit facilities), mortgage and housing finance (where offered), corporate lending (revolving credit facilities, term loans and trade finance), credit and debit cards, merchant acquiring and POS solutions, payroll and pension payment services, and an electronic banking platform comprised of internet banking and mobile apps. For corporate clients, the product set commonly includes cash-management tools, treasury products for FX and interest-rate exposure management, collection services, and supply-chain financing alternatives. In addition, the group distributes investment and asset-management vehicles through regulated affiliates and provides brokerage and custody functions for market transactions.
Market positioning and public presence
Grupo Macro is recognized as one of Argentina’s larger privately controlled financial groups, with significant penetration in regional and provincial markets. The group is publicly visible through regulated disclosures and financial reporting. Its banking operations have been included in domestic stock market listings and in international ADR programs, making the bank and the group financially transparent and subject to public-market reporting and regulatory oversight. The organization’s size, branch network and customer base position it as a key participant in Argentina’s retail and commercial banking sectors.
Digital and operational capabilities
In response to growing client demand for remote access and fast payments, Grupo Macro complements its branch and ATM channels with digital platforms for account access, transfers, bill payments, and card management. The institution invests in operational infrastructure to support payment processing, transaction clearing and electronic banking security. This combination of physical presence and digital services enables the group to serve both less-digitalized provincial customers through branches and more digitally-savvy urban clients through online and mobile channels.
Regulatory environment and oversight
As a financial group with banking operations, Grupo Macro and its principal banking subsidiaries operate under Argentina’s banking and financial regulatory framework and are subject to supervision by national regulatory authorities. The group’s publicly filed results and regulatory disclosures reflect its compliance obligations, capital adequacy reporting and risk-management practices required of deposit-taking institutions.
Public disclosure and investor information
Grupo Macro’s core banking entity and affiliates regularly publish financial statements and regulatory filings that summarize balance-sheet composition, loan portfolio distribution, deposit composition and branch network statistics. The group’s banking arm is also represented in public equity markets through local and international listings, making its financials and corporate governance practices available to investors and analysts.
Note: This description summarizes the group’s principal financial and banking activities, commercial product lines, distribution strategy and digital channel emphasis based on the company’s public-facing commercial profile and regulatory disclosures. For the most current and detailed product specifications, regulatory filings and investor documents, consult the group’s official website and its published financial reports.