AI Consultant (Contract)

ID: 9341

Type: Full-time

Category: Others

Company Name: Narvar

Location: India

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Job Description

Narvar is Growing! We are looking for a high-potential B.Tech graduate with a strong foundation in Artificial Intelligence and process automation to join our team as an AI Consultant for a 12-month engagement. You will work directly on high-impact projects that use AI to automate and transform our HR and Finance functions.

This is a senior internship role with real ownership and accountability. You will be expected to independently drive projects end-to-end — from understanding the problem, designing the solution, building and testing it, and handing it over to business teams. You will work closely with senior HR and Finance leaders, and your output will directly affect how hundreds of employees experience these functions.

Given the compensation and duration, we expect candidates who can demonstrate either strong academic performance in AI/ML, prior projects, or hands-on experience with AI tools. Fresh thinking combined with technical seriousness is what we are looking for.

Day-to-day

HR Projects

Chatbot & Knowledge Management

Build and maintain an AI-powered HR chatbot that answers employee questions about policies, leave, payroll, and benefits
Design and test conversation flows for the chatbot — writing instructions, testing responses, and continuously improving accuracy
Help digitise and organise HR policy documents so the AI can read and reference them correctly
Analyse common employee queries to identify gaps in HR documentation and recommend content updates

HR Operations Automation

Automate repetitive HR tasks such as leave tracking, onboarding checklists, exit checklists, and document collection using appropriate tools
Build AI agents that monitor, update, and distribute HR dashboards to Executives and Managers — reducing manual reporting effort
Design automated workflows that surface key HR metrics (headcount, attrition, leave utilisation) to the right stakeholders at the right time

Performance Management Automation

Automate performance review cycle processes — reminder workflows, form collection, status tracking, and escalation nudges
Build tools to aggregate and visualise performance data for managers, removing manual consolidation from spreadsheets
Design AI-assisted pipelines to flag review completion rates, identify bottlenecks, and generate summary reports for HR leadership

Talent Acquisition & Recruitment

Build dashboards and automated reports tracking talent acquisition metrics — pipeline volume, source effectiveness, time-to-offer, and offer acceptance rates
Design AI-assisted application review workflows to help the recruitment team prioritise and triage high volumes of applications faster
Automate candidate communication touchpoints such as acknowledgement emails, status updates, and interview scheduling reminders
Create tools that surface hiring funnel analytics to Hiring Managers and HR leadership in real time

Finance Projects

Automate routine finance workflows such as invoice processing, expense categorisation, and reimbursement tracking
Build simple AI-assisted tools to flag anomalies or inconsistencies in financial data
Create automated reports and dashboards using Google Sheets or similar tools, reducing manual data entry
Assist in mapping existing manual finance processes and proposing AI-based alternatives
Test and document automation tools before they are rolled out to the finance team

What we’re looking for

B.Tech degree in Computer Science, AI/ML, Data Science, Electronics, or related branch — 2024 or 2025 pass-out
Demonstrable hands-on experience with AI tools — projects, hackathons, internships, or self-built tools all count
Working knowledge of Python — able to write scripts, use libraries, and debug independently
Strong understanding of at least one AI/ML concept: LLMs, NLP, classification, automation pipelines, or similar
Comfortable working with Google Workspace (Docs, Sheets, Drive) and cloud-based tools
Excellent written communication in English — you will be writing specifications, documentation, and chatbot content
Ability to manage your own work, meet deadlines, and proactively communicate blockers

Bonus points

Experience with LLM APIs — OpenAI, Anthropic Claude, or Google Gemini
Prior internship or freelance project involving AI, automation, or data — even if short
Familiarity with no-code/low-code tools: Zapier, Make, Botpress, Flowise, or similar
Basic understanding of HR or Finance workflows from coursework, projects, or prior exposure
A GitHub profile, portfolio, or any public evidence of what you have built
Experience with prompt engineering, RAG pipelines, or building chatbots

What you will earn

By the end of this internship, you will have hands-on experience that most fresh graduates do not get from classroom learning alone:
How to build and deploy a working AI chatbot using real enterprise tools
How to design automated workflows that replace manual, repetitive tasks
How to work with HR and Finance stakeholders to understand their pain points and translate them into technical solutions
Practical exposure to AI tools, APIs, and no-code platforms used in Indian companies
How to document, test, and hand over a technical project to a non-technical team
Real experience you can put on your resume and explain confidently in interviews

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Company Information

Company Name: Narvar

Company Website: https://www.narvar.com

Company Address: San Francisco, CA, USA

Narvar is a technology company that operates a software-as-a-service (SaaS) platform focused on the post-purchase experience for retail and e-commerce brands. The company’s offerings are designed to help retailers manage and improve every customer touchpoint after checkout, turning order fulfillment, tracking, delivery and returns into opportunities to reinforce brand identity, reduce friction, and increase customer lifetime value. Narvar’s platform is positioned at the intersection of retail operations, customer communications, logistics visibility and data analytics, providing retailers with tools to communicate proactively with buyers, facilitate self-service, and gather operational intelligence across carriers and fulfillment networks. At its core, Narvar provides a suite of products and services that together form a post-purchase experience platform. Key capabilities include branded order tracking pages and portals that allow shoppers to see real-time shipment status and detailed delivery information; multi-channel proactive notifications (email, SMS, in-app and other channels) that keep customers informed about order status and estimated delivery windows; and returns management and self-service portals that simplify initiating returns, exchanges, and refunds. The platform emphasizes brand-controlled, white-label experiences so that retailers can maintain consistent visual and messaging standards across tracking pages and return flows rather than sending customers to carrier-branded or generic pages. Narvar’s product set typically includes: tracking and delivery visibility, a unified communications layer for transactional notifications, a returns and exchanges solution with configurable rules and self-service options, and analytics and insights dashboards that surface operational metrics such as delivery performance, return rates, refund timing, and customer engagement with post-purchase communications. The platform supports integrations with major e-commerce platforms, order management systems, warehouse management systems, and shipping carriers, enabling Narvar to aggregate carrier tracking events, map them to orders, and present a consolidated view for both merchants and consumers. The platform is delivered as a scalable cloud service accessible through a combination of configurable web portals, embeddable widgets, APIs and mobile-friendly pages. Retailers typically implement Narvar to reduce support center volume by empowering customers with self-service visibility and returns tools, to increase repeat purchases via targeted cross-sell and post-purchase messaging, and to reduce the operational friction and cost associated with returns processing. Narvar’s APIs enable merchants and technology partners to programmatically create, update and manage order and return flows, while built-in connectors and carrier integrations simplify the technical work of ingesting tracking events and reconciling shipment states. A central element of Narvar’s value proposition is its emphasis on the entire post-purchase lifecycle rather than isolated functions. Rather than only providing tracking links or a returns portal, the company positions its platform as an integrated way to orchestrate communications and experiences that influence customer sentiment and retention after purchase. This includes configurable rules for when and how to send notifications, the ability to present curated content and offers on tracking pages, and workflows to automate refunds and exchanges in ways that align with a merchant’s policies. The combined approach aims to reduce customer anxiety about delivery, shorten time-to-refund for returns, and convert potentially negative return interactions into opportunities to retain customers. In addition to merchant-facing functionality, Narvar provides analytics and reporting capabilities that help retail operations and customer experience teams measure the performance of post-purchase flows. Typical analytics cover delivery timeliness, percentage of on-time deliveries, carrier performance comparisons, return reasons and trends, and engagement metrics for transactional messages and tracking pages. These insights enable retailers to identify systemic logistics problems, adjust carrier selection or routing strategies, and iterate on return policies and communications to reduce costs and improve satisfaction. Narvar’s platform is used by a range of retail brands to support both domestic and international commerce, accommodating multiple languages, currencies and country-specific returns workflows. The company’s technology is designed to handle scale—from high-volume peak shopping periods to complex multi-leg international shipments—by centralizing event handling and orchestrating communications and operations across disparate systems. Implementation models vary by customer need and technical maturity. Narvar supports direct integration via APIs for merchants with in-house engineering teams, as well as pre-built connectors for popular e-commerce and retail platforms. The company also offers professional services and support to assist with onboarding and configuration so that merchants can align post-purchase experiences with their brand standards and customer service policies. On the business side, Narvar operates as a technology vendor to enterprise and mid-market retailers, positioning its platform as a way to both reduce operational costs associated with post-purchase support and to generate incremental revenue or loyalty through improved customer experiences. The company frequently highlights post-purchase experience as a competitive differentiator in retail, arguing that consistent, transparent and branded post-purchase communications can materially influence customer perception and repeat purchase behavior. Overall, Narvar is best described as a retail technology company that provides a specialized SaaS platform for post-purchase experience management. Its primary products are tracking and delivery visibility tools, multi-channel notification systems, returns and exchanges management, and analytics for measuring post-purchase performance. The platform’s emphasis on brand control, systems integrations, and operational analytics positions it as a tool for retailers seeking to professionalize and monetize the post-purchase phase of commerce.

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