Business Support Specialist

ID: 9826

Type: Full-time

Category: Others

Company Name: Stichting Mollie Payments

Location: Maastricht - Maastricht - Netherlands

Salary: 3114.22 - 3441 EUR P1M

Education Level: HBO

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Job Description

Business Support Specialist - Dutch

Go To Market

Our tech stack

Build with us

Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.

We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.

If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.

This is a critical, customer-obsessed role at the frontline of Mollie's mission. You'll be the first point of contact for our merchants, ensuring they get the excellent support they need to succeed and grow. Your impact is immediate: you help make our customers proud to work with us by providing outstanding, proactive service.

You'll do more than just answer questions - you'll be the voice of the customer, using their feedback to drive real, innovative changes within Mollie. This role is about listening, solving problems fast, and making a direct contribution to the customer experience . Join our team in Maastricht to own the success of our growing merchant base.

What you'll ship

Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.
Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed.

What you'll bring

Fluent in Dutch and English. Any other language is nice to have.
Ability to easily adapt to changing environments and quickly grasp new information and processes.
A fast learner who can take on complex problems and rapidly find solutions.
An easy communicator with a knack for clarifying complex topics and maintaining a human connection.
Nice to have: beginner to experienced professional -what matters is your drive to deliver impact for our customers.

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.

Want a peek behind the scenes? Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.

Please submit your resume in English.

20 days working from abroad

Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)

Enjoy €60 per month net towards taking care of yourself.

Lifestyle and Health Support

Reach out for coaching and support whenever you need it via OpenUp.

Time to relax. Plus an extra 2 days off in between 27 and 31 December!

Receive an NS Business Card and participate in our bike lease plan

It's your special day! Why spend it at the office?

WFH Equipment Budget

One off budget of €400 for our new hires.

With WFH & Internet allowance at €60 a month.

Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

Insure with ONVZ or receive €125 net towards your own insurance.

All Mollies get together, connect and have fun.

20 days working from abroad

Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)

Enjoy €60 per month net towards taking care of yourself.

Lifestyle and Health Support

Reach out for coaching and support whenever you need it via OpenUp.

Time to relax. Plus an extra 2 days off in between 27 and 31 December!

Receive an NS Business Card and participate in our bike lease plan

It's your special day! Why spend it at the office?

WFH Equipment Budget

One off budget of €400 for our new hires.

With WFH & Internet allowance at €60 a month.

Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

Insure with ONVZ or receive €125 net towards your own insurance.

All Mollies get together, connect and have fun.

20 days working from abroad

Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)

Enjoy €60 per month net towards taking care of yourself.

Lifestyle and Health Support

Reach out for coaching and support whenever you need it via OpenUp.

Time to relax. Plus an extra 2 days off in between 27 and 31 December!

Receive an NS Business Card and participate in our bike lease plan

It's your special day! Why spend it at the office?

WFH Equipment Budget

One off budget of €400 for our new hires.

With WFH & Internet allowance at €60 a month.

Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

Insure with ONVZ or receive €125 net towards your own insurance.

All Mollies get together, connect and have fun.

Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

If you seem like a Mollie-in-the-making, we'll invite you to a screening call so we can learn more about each other.

Opleidingsniveau: HBO
Carrièreniveau: Ervaren
Uren: 33 - 40 uur per week

Company Information

Company Name: Stichting Mollie Payments

Company Website: https://www.mollie.com

Stichting Mollie Payments is a Dutch legal foundation (stichting) that is publicly associated with Mollie Payments B.V., a prominent technology company that operates a modern online payments platform used by merchants worldwide. In the Dutch corporate landscape, a stichting is a non-profit entity created to fulfill a specific purpose. While Mollie Payments B.V. is a for‑profit fintech that provides payment processing technology, Stichting Mollie Payments serves as part of the governance architecture designed to preserve the long‑term viability, independence, and strategic continuity of the Mollie payments group. As such, the foundation’s existence highlights how Mollie structures governance within its group to align the commercial activities of a technology platform with a stable, mission‑oriented governance framework. The exact public details of the foundation’s internal governance arrangements are not always fully disclosed in open sources; however, it is widely recognized in association with Mollie, a leading European payments technology provider. The relationship underscores a corporate structure that seeks to balance rapid product development with robust governance and risk management, within a sector shaped by evolving payment methods, regulatory requirements, and security standards. The foundation’s association with Mollie illustrates a governance construct commonly used in fintech to safeguard continuity, maintain strategic direction, and ensure resilience in the face of regulatory shifts and market dynamics. While Stichting Mollie Payments itself does not market consumer-facing products, its existence is indicative of the broader mission to support a technology-driven payments ecosystem that underpins modern commerce. The broader Mollie group, anchored by the operational technology platform, emphasizes an API-first, developer-friendly approach to payments, with a focus on simplicity, reliability, and scalability for merchants of all sizes. In essence, Stichting Mollie Payments functions as a governance and stewardship entity that complements Mollie Payments B.V.’s product-centric and customer-facing activities. The foundation’s role is to provide oversight and governance alignment that can help ensure the long-term integrity and strategic coherence of the Mollie platform, including risk management, regulatory compliance, and financial stewardship across the group. Public information about the specific governance structures, appointment rights, or asset management roles held by the foundation may be limited, which is not unusual for private Dutch entities. Nevertheless, the publicly visible association with Mollie places Stichting Mollie Payments within the fintech landscape as a governance vehicle for a technology-driven payments platform. The broader industry context for Stichting Mollie Payments is the European payments technology sector, where merchants rely on fast, secure, and compliant payment solutions. Mollie’s platform is designed to simplify integration through APIs, enabling merchants to accept payments via multiple payment methods, including local and international options. Core product capabilities typically include payment processing, checkout experiences, onboarding and verification, fraud prevention and risk controls, reporting and analytics, and developer tools that facilitate seamless integration with e-commerce platforms, websites, and mobile applications. The platform supports a range of payment methods such as iDEAL (a popular Dutch online payment method), Bancontact, credit and debit cards (Visa, Mastercard), Apple Pay, Google Pay, and other regional methods, reflecting Mollie’s emphasis on flexibility and geographic reach across Europe. The technical architecture is built to scale with merchant growth, offering a modularized, API-driven approach that appeals to a wide spectrum of customers—from sole proprietors launching online shops to mid-sized businesses expanding their digital payment capabilities. Mollie’s value proposition in the payments space includes speed of integration, straightforward pricing, developer-centric tooling, transparent risk and compliance controls, and robust uptime to support mission-critical commerce operations. In parallel with technology delivery, the broader payments ecosystem is shaped by regulatory frameworks such as PSD2, which drive openness, competition, and strong customer authentication, along with data protection standards under the General Data Protection Regulation (GDPR) and security requirements such as PCI DSS for card data handling. Mollie and its governance structures are positioned to navigate these requirements while continuing to innovate in how merchants collect and reconcile payments across channels and regions. The presence of a governance foundation within Mollie’s corporate structure reflects a strategic emphasis on long‑term stability and risk mitigation in a fast-evolving fintech market. This alignment enables the technology platform to focus on continuing to deliver reliable payments infrastructure, improving merchant experiences, expanding payment method coverage, and exploring adjacent capabilities such as subscription billing, real-time settlement, and enhanced analytics, while the governance entity ensures that decisions, capital allocation, and strategic priorities remain anchored in enduring objectives rather than short-term volatility. In summary, Stichting Mollie Payments represents a Dutch foundation closely tied to Mollie Payments B.V., with a governance and stewardship role that supports the long‑term integrity, independence, and strategic continuity of a technology-driven payments platform. The operating company, Mollie Payments B.V., remains the primary engine for merchant-facing products and services, delivering a scalable, API-first payments platform that enables merchants to accept a wide range of payment methods with ease and reliability across Europe and beyond. This combination—governance structure paired with a robust payments technology platform—highlights how modern fintech groups balance innovative product development with governance mechanisms designed to sustain trust, security, and growth over time.

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